Direct Online Support Services for Clients

These are online services that staff can refer clients to directly. They typically provide: 1) Crisis support (e.g. helplines, text/chat services); 2) Counselling (via phone, online, or in-person); 3) Self-help tools (e.g. safety planning apps, mental health assessments); and/or 4) Peer support or culturally appropriate services.

Contact Medicare Mental Health (formally known as Head to Health) ↗ on 1800 595 212 (Mon-Fri 8:30AM-5:00PM local time) to learn more about local in-person services you can refer clients to.

Name
Mode and contact information

Description

13 11 14 (24/7 phone support), SMS 0477 13 11 14, Online Chat ↗

24/7 crisis support and suicide prevention services, including phone, text, and online chat.

1300 659 467 (24/7 phone support), Online counselling or video chat ↗

Free 24/7 phone and online counselling for people at risk of suicide, concerned about someone, or bereaved by suicide.

1300 22 4636 (24/7 phone support), Webchat ↗ , Online forums ↗

Support for anxiety, depression, and suicide prevention, including phone and online counselling.

Mental health support for young people aged 12–25, including online and phone counselling.

1800 55 1800 (24/7 phone support), Web chat ↗ , Peer support community ↗

Free, confidential counselling for young people aged 5–25 via phone and online chat.

1300 78 99 78 (24/7 phone support), Online chat and Video Counselling ↗

Support for men with emotional health, family, and relationship concerns, including phone and online counselling

13 92 76 (24/7 phone support)

National crisis support line for Aboriginal and Torres Strait Islander people, providing culturally safe support.

1800 184 527 (3pm–midnight), Online Chat ↗

Anonymous, LGBTIQ+ peer support and referral for people wanting to talk about sexuality, identity, gender, bodies, feelings, or relationships.

1800 011 046 (24/7 phone support)

Free and confidential counselling for current and former ADF members and their families

1800 187 263 (10am–10pm AEST), Online Chat ↗

Support for people affected by complex mental health issues, including phone and online counselling.

1800 777 337 (24/7 phone support)

Lived experience suicide prevention support and resources.

1300 727 247

Support for individuals and communities bereaved or impacted by suicide.

1800 805 801 (24/7 phone support)

Support for Aboriginal and Torres Strait Islander people affected by suicide or other trauma.

1800 250 015 (24/7 phone support)

Offers free and confidential advice about alcohol and other drugs, available 24/7.

1300 642 111 (24/7 phone support)

Provides support to those in the construction industry, aiming to reduce suicide rates through peer support and community development programs.

1300 374 377 (24/7 phone support)

A confidential telehealth service specifically for doctors and medical students struggling with their mental health

1800 737 732 (24/7 phone support), SMS 0458 737 732, Online chat or Video call ↗ (Mon–Fri 9am–5pm AEST)

A service providing counselling, information, and support for individuals affected by domestic, family, or sexual violence.

1800 628 036 (24/7 phone support)

Provides mental health advice and referrals for Australian Defence Force members and their families.

1800 614 434 (Mon–Fri 8am–8pm, Sat 8am–6pm AEST)

Free online mental health assessment and treatment courses for adults experiencing anxiety, depression, or chronic pain.

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